Last updated: July 3, 2026
1. Subscription Refunds
Subscription fees are generally non-refundable. If you are not satisfied with your paid subscription, you may request a refund within 7 days of your initial purchase. Refund eligibility is reviewed on a case-by-case basis.
2. Credit and Prepaid Purchases
Credits, prepaid packages, and one-time purchases are non-refundable once issued or used. Unused credits may be eligible for a refund if requested within 7 days of purchase and no usage has occurred.
3. How to Request a Refund
To request a refund, contact our support team at support@reelease.ai with your account details, transaction information, and reason for the request.
4. Non-Refundable Items
The following are not eligible for refunds:
- Partially or fully consumed subscription periods.
- Used credits or generated content.
- Promotional or discounted purchases marked as non-refundable.
- Violations of our Terms of Service.
5. Cancellations
You can cancel your subscription at any time from your account settings. Cancellations take effect at the end of the current billing cycle. You will continue to have access until then.
6. Exceptional Circumstances
We reserve the right to issue refunds in exceptional circumstances, such as technical errors, duplicate charges, or service outages determined to be our responsibility.
7. Changes to This Policy
We may update this Refund Policy at any time. Changes take effect when posted on this page.
8. Contact Us
For refund-related questions, please contact us at support@reelease.ai.